Thank You!

Thank You for Attending ACA 2.0 Millennials & Hispanics Newly Eligibles, New Opportunity, New Demands!

For further information please contact Santiago Solutions Group

Or send and e-mail to: [email protected]

About Santiago Solutions Group

SSG is a growth consulting leader driven by management P&L experience, Big Data and predictive analytics. We develop fact-based business models, insights, customer experiences and roadmaps that profitably segment distinct customer groups and drive revenue. We help clients focus their limited resources where the highest ROI opportunities exist and customize strategies advancing efficient Total Market growth fueled by Millennial, Multicultural & Hispanics segments.

Healthcare Experience

By merging our expansive knowledge of health insurance, the ACA demands and the subsidized consumer, with our in-depth knowledge of the Hispanic consumer and their wellness mindset, we have helped a variety of clients including:

  • Humana: Developing employer, Hispanic, & senior population research for planning and strategy, culminating in tactical programs and training to impact sales with staff and brokers.
  • Health Net: Assessing ACA member acquisition potential, understanding and prioritizing key sub-segments, weighing key operational factors for a successful customer experience and setting cross-functional metrics & dashboards. Helping the organization aligns its consumer readiness including: network contracting, product development, distribution, marketing & sales, web support, and call center service.
  • AARP: Advancing insights and further developing a strategic plan that enhanced effective net growth by managing the consumer journey, strengthening relevance and member value. Enriching Latino Boomers & Gen Xers insights, key needs, differences and connectors to the total market offering.

Previous Webinar/Articles:

  1. Healthcare ACA Insights
  2. Are Hispanics and Millennials ACA procrastinators? Don’t Blame them. They Need More
  3. Revamping Growth for Health & Wellness Brands through Predictive Analytics
  4. ACA Bumpy Rollout Learnings for Customer/Patient Experience
  5. Increasing the Emotional Connection with Multicultural Customers Through the Contact Center
  6. Customer Experience: “Satisfied is Not Enough”
  7. Customer Experience & Churn: The Multicultural Disconnect


 

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