About SSG
The industry has a greater awareness of the power of culture. Consistent and continuous Multicultural & Inclusive insights and strategies are necessary to optimize brand growth.
We are the leading growth strategy consultancy across Hispanic, African American, Asian, LGBTQ+ and other diversity and generational segments. Our Solutions range from consumer insights discovery to opportunity sizing to strategy development to marketing operations and ROI optimization.
Actionable Cultural Insights
SSG is a leading-edge Growth Strategy Consultancy driven by a deep understanding of cultural diversity nuances that are supported by advanced analytics. Highly qualitative and quantitative in our approach, we specialize in identifying real and effective connections that can be turned into highly calibrated and measurable tangible insights and strategies for business growth.
Our solutions range from sound consumer insights discovery to opportunity sizing/size of the prize definition by diversity segment and subsegment to strategy development to marketing operations and ROI optimization.
TAILORED TO YOUR UNIQUE BUSINESS GOALS
SSG is a solver of complex business challenges that specializes in Multicultural and Inclusive Segments. We are committed to identifying the cultural human connections that your company can turn into feasible results-oriented business strategies.
CommitTed to finding solutions
All our clients, large or small, experience the same level of professionalism and problems-
solving ingenuity.
Our clients are diverse – across sectors and industries – For Profit and Social Impact.
The one commonality all our clients have is a desire for growth and full respect for all target
audiences.
SSG SOLUTIONS FOR BUILDING BUSINESS GROWTH STRATEGIES
Segments
Target Profiles
Research & Analytics
Qualitative & Quantitative Research including Virtual Groups, Brand Trackers, and more.
Opportunity Sizing
Size of the Prize by Segment
Consulting & Multicultural Strategy
Segment Marketing, Growth Strategies
Santiago Solutions Group is a proven thought leader in the multicultural strategy space, often consulted for their point-of-view on emerging trends and their implications for marketers. SSG is a co-founder (along with DMI Consulting) of the ANA’s (Association of National Advertisers) Alliance for Inclusive and Multicultural Marketing initiative (AIMM) and most specifically for creating the Cultural Insights Impact Measure™ (CIIM™). CIIM™ is the industry-leading metric validating the incremental value of cultural relevance in ads and programming, in fact, demonstrating that culture explains 40% of campaign’ sales success and viewers’ preference. We bring the same data skills to create clients’ predictive models that increase targeting and marketing effectiveness.
Customer Experience Expertise
By merging our extensive knowledge of service industries from Telecom to health insurance and other financial services, to media and consumer product and healthcare, with our in-depth knowledge of multicultural consumers and their cultural mindset to customer experience, we have guided a variety of clients to increased effectiveness in acquisition and retention efforts.
SSG in Numbers
Our journey, together with our clients, says it all. We love what we do!
Projects +
Brands +
Years IN BUSINESS
Years +
COMBINED TEAM EXPERIENCE
Creative Leadership
For over 20 years, SSG has worked with hundreds of leadership teams to create relevant business solutions for multicultural and Multicultural and Inclusive populations, providing the necessary insights and business case data.
Innovative and Experienced Team
Minority Business Certified and Hispanic and LGBT owned, following are the key members of the highly diverse and experienced SSG Team, ready to bring their knowledge, wisdom and “how to” experience to your business challenge:
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Insights & Press
Multicultural Segments Lead ALL New Job Growth
Santiago Solutions Group analysis of the Bureau of Labor Statistics shows that all race/ethnic segments for unemployment in April 2023 are lower than even pre-pandemic 2019 April levels. According to NPR, these low unemployment rates are a wonderful surprise...
The Rise of Black and Hispanic Pet Ownership in the US
Pets have been a beloved part of American households for generations and as the population of the United States continues to become more diverse, Multicultural segments are increasingly participating in pet ownership. In fact, the American Pet Products Association...
Webinar Recap: Cultural Inclusivity in Healthcare & Pharma Advertising
Learn cultural inclusivity best practices from an SSG healthcare and pharma advertising study utilizing the Cultural Inclusion Accelerator’s CIIM & DEIB tools, which measure cultural relevancy and DEIB reflections in ads. The quali/quant study assessed 57 ads...
SEGMENTS WE SERVE
- African American/Black. Asian American. Hispanic/LatinX.
- Gen Z, Millennials, Xers, Boomers.
- LGBTQ+. People with Disabilities.
- Upscale, Affluents, High Net Worth, Income Constrained
RESEARCH SOLUTIONS
- Qualitative: In-depth interviews, Focus Groups, Ethnographies
- Quantitative
- Market Demand Assessment
- Brand Health Tracking
- Pre/Post Advertising Studies
- Social Media Tracking
- Competitive intelligence, Mystery shopping
- Consumer triggers, Influencers, & Shopper Insights Studies
- Psychographic Research: Culture Lifestyle Studies
- Consumer Experience/Satisfaction studies
- Competitive customer experience mapping
OPPORTUNITY DEFINED
- Size of Price: Feasible opportunity market sizing (New products, new target audiences/segment prioritization, new geographic markets/market prioritization)
- Econometric, conjoint & volumetric models
- Value & Needs-based segmentation
- Resource allocation/ Incremental Investment & ROI
- Financial modeling
- Sequencing/scaling expansion plans
GROWTH STRATEGIES
- Growth portfolio mapping
- New growth sourcing
- Futurecasting
- New Business Models Exploration
MARKETING & SALES STRATEGIES
- Marketing ‘New-Ps’ strategies -Offering Solutions, Access, Value, Education, Communities
- Brand/portfolio strategy
- Brand equity-customer engagement models
- Optimal pricing
- Marketing effectiveness (ROMI)